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Inkfillers Terms of Service

Last updated: July 5, 2026

1. Who we are

The Inkfillers platform is operated by Inkfillers ApS, a Danish company registered under CVR no. 38109901, Spurvevej 5, 8700 Horsens, Denmark ("Inkfillers", "we", "us"). You can reach us at support@inkfillers.com.

These Terms of Service (the "Terms") govern your access to and use of inkfillers.com, our business portal, our mobile apps, our APIs and any related services (together, the "Service").

2. Acceptance and eligibility

By creating an account or using the Service you accept these Terms, our Privacy Policy, our Community Standards and our Child Safety (CSAE) Policy. If you do not agree, you must not use the Service.

You must be at least 18 years old to use the Service. Accounts found to belong to persons under 18 will be terminated. If you use the Service on behalf of a business, you confirm that you are authorized to bind that business to these Terms, and "you" includes that business.

3. The Service

Inkfillers is a platform for tattoo and body-art studios, artists and their customers. Depending on your account type, the Service includes, among other things:

  • For everyone: personal accounts, portfolios and galleries, social features (following, sharing, commenting), booking and session requests, and messages about your sessions.
  • For studios and artists ("Business Users"): booking and calendar management, customer management (CRM), digital consent forms, SMS and email communication flows, payments and card terminals, SMS payment links, gift cards, discounts, orders and invoicing, ink registration and inventory, kiosk mode, guest spot applications, and reports and dashboards.

Inkfillers is a platform provider. When you book, pay for or receive a tattoo or other service from a studio, your agreement is with that studio — Inkfillers is not a party to it and is not responsible for the services a studio provides.

4. Accounts and security

  • You must provide accurate information when registering and keep it up to date.
  • Your login credentials are personal. Keep them confidential and do not share your account. You are responsible for activity that occurs under your account.
  • We recommend enabling multi-factor authentication where available.
  • Notify us immediately at support@inkfillers.com if you suspect unauthorized use of your account.
  • We may suspend or restrict accounts to protect the Service, our users or third parties.

5. Your content

"Your Content" means anything you upload or post to the Service — for example images, videos, text, designs and portfolio material. You retain ownership of Your Content.

So that we can operate the Service, you grant Inkfillers a non-exclusive, worldwide, royalty-free license to host, store, reproduce, adapt (for example resizing and formatting), display and distribute Your Content within the Service, in accordance with the visibility settings you choose (public, friends or private). This license ends when you delete the content or your account, except where content has been shared with others and they have not deleted it, or where retention is required by law.

  • Content you mark as public may also be featured by Inkfillers, for example in newsletters or on our social media channels. You can prevent this at any time by marking content as private or deleting it.
  • Your Content must be your own or content you have the right to share, and must not infringe anyone's rights. Studios and artists must have their client's consent before posting photos of a client's body art.
  • We may remove content that violates these Terms or our Community Standards.
  • We do not sell Your Content, and we do not knowingly permit third parties to use it for training AI models. We actively work to block AI crawlers from harvesting content on the Service.

6. Acceptable use

You must comply with our Community Standards. In addition, you must not:

  • use the Service for any unlawful purpose or in violation of any applicable law or regulation;
  • scrape, crawl, harvest or mine data from the Service, or access it by automated means, without our prior written permission;
  • copy, resell, sublicense or commercially exploit the Service or its content outside the functionality we provide;
  • interfere with, disrupt or place disproportionate load on the Service, or attempt to gain unauthorized access to any part of it;
  • upload malware or other harmful code, or probe, scan or test the vulnerability of the Service without authorization;
  • impersonate Inkfillers staff or any other person, or misrepresent your affiliation with anyone;
  • use content from the Service to train, develop or improve machine-learning or AI models.

7. Bookings, sessions and communications

Studios can invite you to sessions and manage bookings with you through the Service. By using the Service you agree that Inkfillers and the studios you interact with may send you messages (SMS, email, push notifications and in-app messages) about your bookings and sessions — for example confirmations, reminders, changes, aftercare information and payment requests.

Marketing messages are only sent with your consent, and you can opt out at any time — via the unsubscribe link in emails, by replying STOP to SMS where available, or in your account settings.

8. Payments, gift cards and refunds

Payments on the Service are processed by Stripe. When you pay a studio through the Service — online, by SMS payment link or on a card terminal — the studio is the seller and merchant of record. Inkfillers does not store your full card details.

  • Refunds, cancellations, deposits and disputes regarding a studio's services are matters between you and the studio and are subject to the studio's own terms and applicable consumer law.
  • Gift cards and discounts purchased or redeemed through the Service are issued by the relevant studio, which is responsible for honoring them in accordance with applicable law.

9. Terms for Business Users

This section applies to studios, artists and other Business Users in addition to the rest of these Terms.

9.1 Subscriptions and fees

  • Access to business features requires a subscription plan. Current plans and prices are shown on our website or in your business account.
  • Subscriptions are billed in advance and renew automatically until cancelled. You can cancel at any time, effective at the end of the current billing period. Except where required by law, fees already paid are not refunded for partial periods.
  • Usage-based fees apply to SMS messages sent through the Service, at the rates shown in your business account. SMS rates depend on destination and may change; material changes will be notified in advance.
  • Inkfillers charges a platform fee on payments processed through the Service. Applicable fees are shown in your business account before you enable payments.
  • We may change subscription prices with at least 30 days' notice, effective from your next billing period. All fees are exclusive of VAT and other applicable taxes unless stated otherwise.
  • Business subscriptions are business-to-business purchases; consumer withdrawal rights do not apply.

9.2 Payment processing (Stripe)

  • Payment processing for Business Users is provided by Stripe and is subject to the Stripe Connected Account Agreement, including the Stripe Services Agreement. By enabling payments you agree to be bound by those agreements, and you authorize Inkfillers to share information with Stripe and to initiate charges, refunds and payouts on your instructions.
  • You are the merchant of record for payments from your customers. You are responsible for refunds, chargebacks, disputes, receipts, taxes and compliance with applicable law for your sales.
  • Payouts are made by Stripe to your connected account. Inkfillers is not a bank or payment institution and does not hold your funds.

9.3 Messaging rules

  • You may only use the Service's SMS and email features to communicate with customers about their bookings, sessions and related matters (transactional messages), and — only where the recipient has given valid marketing consent — for marketing.
  • You must not send messages to people who have no customer relationship with your studio, and you must respect opt-outs immediately.
  • You are responsible for the content of your messages and for complying with applicable marketing and anti-spam legislation. We may suspend messaging features for accounts that generate spam complaints or violate these rules.

9.4 Your customers' data

  • For personal data you collect and manage about your customers through the Service (for example customer records, bookings, consent forms and messages), you are the data controller and Inkfillers is your data processor.
  • The data processing terms in our Privacy Policy (section "Information for studios — Inkfillers as data processor") form part of these Terms for Business Users.
  • You are responsible for having a valid legal basis for the customer data you collect, including any health information collected in consent forms, and for responding to your customers' privacy requests.

9.5 Digital consent forms

The consent form feature, including any templates we provide, is a practical tool — it is not legal advice. You are responsible for ensuring that your forms meet the legal and professional requirements that apply to your business in your jurisdiction.

9.6 Ink registration and EU Safety Gate (formerly RAPEX)

Inkfillers offers an integration that attempts to match your registered inks against the EU Safety Gate database of dangerous products. Matching is provided on a best-effort basis and cannot be guaranteed to catch every affected product, for example due to inconsistent product naming. You must check your inks manually at regular intervals. Inkfillers is not responsible for the use of any recalled or contaminated ink, even if it appears in Safety Gate.

9.7 Kiosk mode and team access

  • If you use kiosk mode on devices in your studio, you are responsible for the physical security and supervision of those devices.
  • You manage your team's access to your business account and are responsible for the actions of your staff and anyone you grant access.

10. Mobile apps

Our mobile apps are also subject to the terms of the app store you downloaded them from (Apple App Store or Google Play). Push notifications can be managed in the app or in your device settings.

11. Intellectual property

The Service — including software, design, logos and content provided by Inkfillers — is owned by Inkfillers or its licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. No other rights are granted.

12. Third-party services

The Service relies on third-party providers, for example for payments, SMS and email delivery, and hosting. We select our providers with care, but we are not liable for interruptions or failures caused by third-party services beyond our reasonable control.

13. Availability and changes to the Service

We work hard to keep the Service available, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may add, change or remove features. If we discontinue a feature that is material to paying Business Users, we will give reasonable notice where practicable.

14. Termination

  • You may stop using the Service and delete your account at any time in your account settings.
  • We may suspend or terminate your account if you materially or repeatedly violate these Terms or our Community Standards, if required by law, or if your use presents a risk to the Service or others. Where reasonable, we will warn you first.
  • After termination, we handle your data as described in our Privacy Policy. Business Users can export their data before their subscription ends; contact us if you need assistance.
  • Sections that by their nature should survive termination (including sections 5, 11, 15, 16, 17 and 20) survive.

15. Disclaimers

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose. Nothing on the Service constitutes medical, legal or professional advice. Inkfillers does not vet or endorse studios or artists and is not responsible for the quality, safety or legality of the services they provide.

16. Limitation of liability

To the extent permitted by applicable law: (a) Inkfillers is not liable for indirect or consequential losses, including loss of profits, revenue, goodwill or data; and (b) Inkfillers' total liability arising out of or in connection with the Service in any 12-month period is limited to the amounts you paid to Inkfillers for the Service in that period.

Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing affects the mandatory statutory rights you have as a consumer.

17. Indemnification

If you are a Business User, you will indemnify Inkfillers against claims, damages and reasonable costs (including legal fees) brought by third parties arising from your breach of these Terms, your content, your messages, or the services you provide to your customers.

18. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you in advance — for example by email or in the Service — before it takes effect. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, you must stop using the Service and may cancel your subscription before the change takes effect.

19. General

  • We may assign our rights and obligations under these Terms, for example in connection with a merger or sale. You may not assign yours without our written consent.
  • If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.
  • These Terms, together with the documents they refer to, constitute the entire agreement between you and Inkfillers regarding the Service.

20. Governing law and disputes

These Terms and any non-contractual disputes arising out of or in connection with them are governed by Danish law. Disputes are subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark — except that if you are a consumer residing in the EU, you retain the protection of the mandatory rules and the right to sue in the courts of your country of residence.

Consumers in Denmark may also be able to complain to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, www.naevneneshus.dk.

21. Contact

Inkfillers ApS (CVR 38109901)
Spurvevej 5
8700 Horsens, Denmark
support@inkfillers.com